jbaji's Privacy Policy

This Privacy Policy ("Policy") applies to the jbaji platform and all services connected to it. By using the jbaji website, registering an account or using any of its services, you agree to the terms of this Policy.

jbaji places the highest importance on its users' privacy. We maintain full transparency in how each user's personal information is collected, stored and used. The purpose of this Policy is to clearly inform you how your information is handled.

This Policy may be updated at any time. For significant changes, we will publish a notice on the platform and update the date at the top of the document. You are advised to check this page regularly. To learn about jbaji's overall terms of use, please read the Terms and Conditions page.

jbaji collects various types of information to run its services properly. The types of information collected are listed below by category.

2.1 Registration and Identity Information

When you open an account, the following information is collected from you:

• Full name and date of birth (for age verification — minimum 21 years)
• Username and password
• Email address
• Mobile number
• National ID or passport number (when identity verification is required)

2.2 Financial Information

Payment information relevant to processing deposits and withdrawals is collected, including:

• bKash, Nagad, Rocket or Upay account number
• Bank account details (where applicable)
• Transaction history and amounts

2.3 Technical and Usage Information

When you use the jbaji platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Page visit logs and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity and betting history

Collected information is used only for specific and lawful purposes. jbaji never sells your information to third parties.

Purposes and Legal Basis for Using Information

Purpose	Legal Basis
Account registration and management	Performance of contract
Identity and age verification (21+)	Legal obligation
Payment processing and transaction verification	Performance of contract
Fraud prevention and security	Legitimate interest
Providing customer support	Performance of contract
Responsible gaming monitoring	Legitimate interest and legal obligation
Service improvement and analysis	Legitimate interest
Sending relevant offers and bonus notifications (subject to consent)	Consent

jbaji may share information with third parties only in specific circumstances and only to the extent necessary. Third parties are always bound by appropriate confidentiality agreements.

4.1 Service Provider Partners

Information is shared with service providers engaged for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), fraud detection and technical infrastructure management, and only to the extent needed for them to perform their duties.

4.2 Game and Technology Providers

Information necessary for game operation may be shared with game developers and technology partners including Evolution, Pragmatic Play Live, PG Soft and JILI.

4.3 Legal Requirements

Information may be shared with relevant authorities when required by a court order, government directive or legal investigation. In such cases, jbaji will endeavour to notify you in advance wherever possible, unless prohibited by law.

The jbaji platform uses cookies and similar technologies that improve your browsing experience and ensure the site functions correctly.

5.1 Essential Cookies

These cookies are essential for the platform's basic functionality — maintaining login sessions, verifying security tokens and saving user preferences. They cannot be disabled.

5.2 Analytical Cookies

These cookies are used to understand how users navigate the site. The information collected is aggregated and anonymised, so no individual can be identified.

5.3 Functional Cookies

These cookies help remember language preferences, display settings and personal preferences, making each of your visits more convenient.

Cookies can be managed through your browser settings. However, disabling essential cookies will limit some platform functionality.

jbaji follows the highest industry standards to keep your personal and financial information secure.

6.1 Encryption and Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Account passwords are stored using strong hashing algorithms
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring systems are active to detect suspicious activity

6.2 Access Controls

• Only authorised staff are granted access to the information they need
• All staff operate under confidentiality agreements
• Sensitive actions are verified through OTP confirmation
• Detailed logs of data access are maintained

jbaji retains your information only for as long as is necessary to fulfil the original purpose of its collection or as required by legal obligations.

Retention periods by type of information

Type of Information	Reason for Retention
Account and identity information	For a specified legal period even after account closure
Financial transaction records	To meet financial regulatory requirements
Gaming history	For responsible gaming assessment and dispute resolution
Customer support conversations	For quality control and record-keeping
Technical logs	For security purposes for a limited period

Once the defined retention period has ended, information is securely deleted or anonymised.

As a jbaji user, you have the following rights regarding your personal information:

8.1 Right of Access

You can find out at any time what information jbaji holds about you. To do so, contact our support team.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications and withdraw your consent.

8.5 Right to Data Portability

Where applicable, you may request that your information be provided in a structured, machine-readable format.

jbaji is intended solely for persons aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is active during account registration. If a minor's information enters our system for any reason, that information is deleted and the associated account is closed as soon as we become aware of it.

Parents and guardians are requested to notify our support team immediately if they believe their child is using jbaji.

For any questions, comments, or complaints regarding this Privacy Policy, please contact jbaji's privacy team through the following channels:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

We aim to respond to any privacy-related requests in a timely manner. To learn more about us, visit our About Us page.