jbaji Responsible Gambling Guidelines
When gambling stops being enjoyable, it is time to take notice. jbaji believes that playing in a healthy and controlled way means being responsible toward yourself and your family. On this page we have outlined the tools, advice, and support options that will help keep you safe at all times.
Age Limit — 21+ Only
Strict Age Policy
The minimum age to play any game at jbaji — including casino, slots, and betting — is 21 years. Minors are strictly prohibited from opening an account or participating in any game. We verify the required information at the time of registration to confirm age.
If a family member or acquaintance is a minor and attempts to use your account, notify us immediately via 24/7 live chat. If you are a parent or guardian, keep parental controls active on your devices.
Our Terms and Conditions contain detailed information on age limits and account usage. Sharing accounts or placing bets on behalf of others is equally prohibited.
Tools to Keep Yourself within Limits
jbaji provides several practical tools to help you manage your gambling habits. Using these tools is entirely optional, but we encourage all players to try them.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately; increasing it requires waiting a set period.
Time Limit
Decide in advance how long you will play each day. With session reminders on, you will receive an automatic alert once that time has passed.
Temporary Break (Cool-Off)
Need a short rest? Choose a cool-off period from 1 day up to 6 weeks. During this time, all play on your account will be completely paused.
Loss Limit
Once your losses reach a set amount, no further bets can be placed for that day — keeping this limit active makes it easier to avoid large losses.
Self-Exclusion
If you need a long-term break, choose self-exclusion. You can close your account for 6 months or permanently — just let our support team know.
Get Support
Contact our 24/7 live chat to activate any tool or to talk about your gambling — support is available in both Bengali and English.
Remember: To activate any of the tools above, contact our support team via live chat or email. Reducing a limit takes effect immediately, but increasing a limit or cancelling a temporary break requires a set waiting period — this is intentional, so that decisions cannot be reversed in an emotional moment.
Recognise the Warning Signs
It can be hard to notice on your own when a gambling habit is becoming a problem. Watch for the signs below — if any one of them feels familiar, stop and seek help.
Gambling Beyond Your Budget
You are betting with money meant for bills or savings, or borrowing money to gamble.
Chasing Losses
After a loss, you are placing bigger bets to try to win back what you lost.
Playing Longer Than Planned
You sit down intending to play briefly, but hours pass and you cannot stop.
Hiding It from Family
You are concealing how much you are playing or how much you are losing from family or friends.
Mood Changes
You feel restless or irritable when you cannot play; you become overly excited when you win.
Failed Attempts to Stop
You have repeatedly decided to cut down or quit, but have been unable to do so.
Where to Get Help
Acknowledging the problem is the first and most important step. From jbaji's support team to family and professional counsellors — help is always available. You can find more answers about responsible gambling on our FAQ page.
jbaji Live Chat Support
jbaji's 24/7 live chat support operates in both Bengali and English. Share your concerns about self-exclusion, deposit limits, or anything else directly — our trained team will assist you confidentially.
Email Support
You can also reach us by email. If you describe your situation in detail, we will arrange a prompt and appropriate response.
Family and Trusted People
Talk openly with the people close to you. Support from someone nearby is often just as effective as professional help.
Professional Counsellors
Consult a mental health specialist or behavioural addiction counsellor. This service is available at many public and private hospitals across Bangladesh.
Community Support Groups
Share your experience with others who have faced the same difficulties. Community support groups play an important role in a person's recovery.
Stay Informed
Educate yourself about gambling habits. You can learn more about jbaji's commitments and policies on our About Us page.
jbaji's Commitment
jbaji is not just an entertainment platform — we believe every player's safety is the highest priority. That is why we have protection measures in place at multiple levels.
- Any account belonging to a person under 21 years of age is closed immediately.
- Self-exclusion requests are processed and applied with the highest level of priority.
- Deposit and loss limit requests take effect without delay.
- The support team takes the necessary action if it notices unusual changes in a player's gambling behaviour.
- All information is kept confidential and secure in an SSL-protected environment.
- No promotional communications are sent during a self-exclusion period.
Things to Keep in Mind Before You Play
Responsible gambling means being aware of your financial and mental limits and making decisions accordingly. The guidelines below will help keep your gambling experience positive.
- Set a maximum budget before you play and do not go beyond it.
- Do not play with the aim of chasing losses — treat each session separately.
- Do not treat gambling as a source of income — it is entertainment.
- Avoid playing when you are upset or under stress.
- Take regular breaks and spend time with your family.
- Read our Privacy Policy to understand how your information is kept secure.
Questions About Responsible Gambling
Below are answers to commonly asked questions about responsible gambling tools and policies.